Whether it’s operating instructions, technical questions, or troubleshooting, the Tadano AI assistant ‘heyTadano’ is available around the clock for crane operators as the first point of contact, providing intelligent and fast support.

This AI assistant has now been enhanced with upgrades and voice control, and has received the German Design Award 2026 in the AI in Communications Design category. According to Tadano, the jury praised the successful combination of technical precision, high-quality content and consistent user-centricity in the redesigned app.

“With heyTadano, we are underscoring our expertise in AI-supported information solutions while simultaneously strengthening our service for partners and customers,” said Matthias Schneider, Tadano’s marketing manager for EMEA and global digital marketing lead. This award confirms Tadano’s high standards for innovation, user-friendliness and digital communication.”

heyTadano earned the award primarily through its revamped design – comprising clear product categorisation, a modern and consistent look, and optimised user guidance for even faster access to relevant information.

To ensure accurate responses to every query, Tadano has trained heyTadano using all operating manuals for its cranes, as well as other official documentation. The AI assistant delivers information within moments, eliminating the need for time-consuming manual searches or waiting for callbacks.

Voice control

For iOS devices, Tadano offers a dedicated heyTadano app in the App Store. It features convenient voice control, activated by the command ‘Hey Tadano.’ Once activated, users can ask questions verbally, and the answers are provided in the same way.

A web version is available for Android devices, which includes a tap-to-speech function for voice input. “The new voice function significantly simplifies the use of the app, especially in operational settings,” said Mr Schneider.

The tool is available free of charge in over 50 languages ​​via the website and the iOS App Store, and can be used immediately after a one-time registration.